Terms and Conditions

At RGB Canada Inc. we take pride in the fact that our web site has all the information you need to make an educated purchasing decision. We also understand that sometimes it is hard to know exactly what you need until you see it. Because of this, we offer the following programs to ensure your satisfaction.

Our website is open 24/7. Even if it's 2 a.m., you can start processing a customer service request online. We'll respond to your request within one to two business days. If a request is sent to us on Friday after 4:00pm EST we will contact you on Monday. You may choose to call us between 9 a.m. and 5 p.m. EST at 450-508-5017, ext. 301.

Defective* or D.O.A.** Program

In the case of a defective* or D.O.A.** product(s), no charges will apply. Our Customer Service team must be notified within 30 days of your invoice date if there are any problems with any item(s) upon receipt***. Defective* or D.O.A.** merchandise will be repaired and returned, or exchanged for the same make and model, or for a product of equal value as allowed by the product manufacturer's policies. There are a few manufacturer exceptions to this policy: Sanyo offers a 10 day DOA** policy.

• *Defective means: Any product that fails to meet the factory specifications determined by the manufacturer
• **D.O.A. means: Dead On arrival. Product will not power up.
• ***Receipt: is the date provided by the carrier as proof of delivery, or the date of the signed delivery receipt for your product.

Manufacturer Pixel Policies

Please know that our suppliers only provide us with their highest quality units available. On occasion a projector may have 1 (one) or more "Off" or "Out" pixels, also referred to as "Bad" pixels. It is industry standard to allow for a few "Bad" pixels on an LCD panel or DMD chip. The actual placement and number of "Bad" pixels allowed varies by manufacturer. The issue of "Bad" pixels does not qualify a projector for replacement as a "Defective" or "D.O.A." unit, but may be returned to the manufacturer for their evaluation; their decision is final in each of these cases. We apologize for any inconvenience the manufacturer's policies may cause.

For Items Damaged During Transport

RGB Canada Inc. endeavors to use reliable and reputable carriers, but occasionally shipping damage does occur. Resolving the problem of transit damage or loss depends on the cooperation of all parties. All shipping damage claims must be made against the common carrier; therefore, it is imperative that you follow these guidelines:

• Inspect all shipments upon arrival. If damage or loss is apparent upon delivery, do not accept the shipment until you make a notation of the damage on all copies of the carrier's pro bill and have the driver sign all copies to acknowledge the notation. Do not sign a clear receipt for damaged or missing cartons or there will be no basis for a claim. Ask the carrier to make a detailed inspection of the damage. File a claim with the carrier. Cooperate and follow up as necessary to secure final settlement.
• Even if damages are acknowledged in writing by the driver, you must request an inspection by the carrier and retain the merchandise, carton, and package materials at the address to which shipment was made until the carrier authorizes movement. The carrier must provide you with an inspection report. In case of concealed damage, inspection must be requested within five (5) days of receipt of shipment.
• Please immediately advise RGB Canada Inc. of all damages or problems. Do not return merchandise to RGB Canada Inc. File your claim with the carrier, enclosing copies of the bill of lading (signed by the driver) and inspection report as support. Keep all packing materials and boxes with the damaged product. Do not throw anything away. Although RGB Canada Inc. will provide any assistance possible, we cannot be responsible for the actual filing of claims on the carrier or accept liability for non-collectable freight claims.

Warranty

"New in Box" merchandise includes the manufacturer's standard warranty excluding consumable items such as lamps. Manufacturers may include an extended warranty service beyond their standard warranty period on certain items. Manufacturers provide a one (1) year warranty or less (unless specified otherwise on your invoice or packing slip) on non-new, remanufactured or refurbished, B- or C-graded stock items that covers repair only. Non-new, remanufactured or refurbished, B- or C-graded products do not qualify for D.O.A. exchange. These products will be repaired and returned to purchaser. Please confirm warranty coverage at the time of your purchase.

RGB Canada Inc. disclaims all warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose. RGB Canada Inc. offers no warranties that extend beyond the description on the face hereof.

Non Sufficient Funds and Overdue Accounts

A $25 returned check fee will be charged for any checks returned NSF. Future shipments must be pre-paid by cashier's check. All collection costs, including attorney's fees and court costs will be charged to the purchaser in the event that it is necessary to take legal action to collect. No further orders will be shipped until restitution has been made.

Changes in Pricing and Promotions

All items offered on RGB Canada Inc. are sold at the most current prices available. Due to real time inventories and daily changes of costs and programs offered by manufacturers, prices and promotions will and do change frequently. RGB Canada Inc. is unable to provide any price protection; therefore we will not refund any price difference on your current or previous orders, and we cannot honor a promotion on a purchase made before the promotion start date. (Nor, will we bill you for any difference when a product price increases.) We sincerely appreciate your business and feel confident that our expertise, pricing and availability will exceed your expectations.

Coupon codes for discounts or promotions on select projectors may only be redeemed at time of purchase. We do not offer refunds on coupons which were not used at the point of sale.

Law and Venue

RGB Canada Inc.sales invoices shall be governed by the laws of the province of Quebec. Venue for any legal action relating to such sales invoices shall be St-Jerome County, Quebec.

Enforcement

Failure by RGB Canada Inc.to enforce any Purchase Policies does not constitute a waiver of any portion of our Purchase Policies.

Limitation of Liability

RGB Canada Inc.shall not be liable under any circumstances for any consequential, incidental, special or exemplary damages arising out of or in any connection with this agreement or the products, including but not limited to lost profits, lost data, or any claim based on indemnity or contribution, or the failure of any limited or exclusive remedy to achieve its essential purpose or otherwise. Purchaser's exclusive remedy, as against RGB Canada Inc., shall be the repair or replacement of defective parts.

If RGB Canada Inc.lists a product on its web site at a price in error, or that is no longer available for any reason, RGB Canada Inc.reserves the right to cancel the sale without incurring any liability.

The Purchase Policy published on our website is always the most recent Purchase Policy and shall supersede all previous policies published either in print or online.

Last revised June 29th 2009